Customer Success Specialist (Korean / Japan speaking)

Full Time
Application ends: June 1, 2023
Apply Now

Job Description

If you are possessing with professional customer service, solution mindset and ability to deliver exemplary customer experience, we have something for you!


Job Highlights:

  • Diversity & Multi racial culture
  • 13th month bonus provided
  • Relevant training and promotion opportunities provided


  • Language allowance
  • 13th Month bonus
  • Performance Bonus
  • Medical insurance ,dental & optical allowance
  • Attractive training and promotion
  • Diversity & multi racial culture


Job Responsibilities:

  • Responsible to resolve customer queries in a timely and accurate manner through live chat, email, or inbound call
  • Follow-up with customers to ensure their technical issues are resolved
  • Become and remain knowledgeable about client’s product and service
  • Gather, analyst, and utilize relevant data to develop ways to improve the overall user experience
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team


  • Fresh Graduates from all backgrounds are encouraged to apply
  • Fluent English; Near-native Korean (TOPIK 5 or 6) / Japanese (JLPT 1 or 2) is preferred in terms of verbal, written & comprehension
  • Flexible to work on shift rotation
  • Must be able to work In Penang

**ONLY shortlisted will be contact**


Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Related Jobs